Shipping policy

Shipping Policy — Gianna’s Precious Metals

Last Updated: January 2nd 2026

1️⃣ Order Processing

  • Orders generally process within 1–3 business days (Mon–Fri).

  • High-value, high-risk, custom, or special-order purchases may require additional verification or processing time.

  • Orders may be delayed or canceled if flagged for fraud or identity verification concerns.

We reserve the right to refuse or cancel any order at our discretion, consistent with applicable law.

2️⃣ Shipping Methods & Delivery Timeframes

We ship using trusted insured carriers such as FedEx, UPS, and USPS.

Estimated delivery windows (not guaranteed):

  • Standard: 3–7 business days

  • Expedited: 2–3 business days

  • Express: 1–2 business days

Delivery estimates are not guarantees. We are not responsible for delays caused by:

  • Carrier issues

  • Weather conditions

  • Customs inspections

  • Security verification holds

  • Circumstances outside our control

3️⃣ Shipping Costs

Shipping rates are calculated at checkout based on:

  • Destination

  • Carrier

  • Insurance requirements

  • Order value

Any promotional shipping offers, if available, will be clearly stated.

4️⃣ Insurance, Security & Signature Requirements

Due to the nature of precious metals and jewelry:

  • Shipments may be fully insured

  • Signature confirmation is required for many orders

  • Orders may be shipped Hold for Pickup for security purposes

  • Orders may require adult signature

If delivery is missed, the customer is responsible for coordinating redelivery or pickup.

5️⃣ Address Accuracy (Customer Responsibility)

Customers are responsible for entering a complete and accurate shipping address at checkout.

Gianna’s Precious Metals is not responsible for:

  • Shipments sent to incorrectly entered addresses

  • Packages lost due to incorrect addresses

  • Redelivery fees

  • Address change requests after shipping

Once shipped, address changes are generally not possible.

6️⃣ Shipping Restrictions

We do not ship to:

  • Certain P.O. Boxes (depending on order value)

  • Unverified addresses

  • Freight forwarders unless pre-approved

  • Countries restricted by U.S. law

Certain orders may require government-issued ID.

7️⃣ International Shipping

  • Availability varies by country

  • International buyers are responsible for:

    • Customs duties

    • Import taxes

    • Local compliance laws

  • Customs delays are outside our control

8️⃣ Lost, Damaged, or Stolen Packages

Once a package is marked Delivered by the carrier, liability transfers to the customer.

We are not responsible for:

  • Packages marked delivered but claimed as stolen

  • Packages lost after delivery

  • Customer refusal to sign

  • Delivery to wrong address due to customer entry mistake

If your package is damaged or missing before delivery confirmation:

  1. Contact us immediately

  2. File a carrier claim

  3. Provide requested documentation

Claims are reviewed on a case-by-case basis.

9️⃣ Fraud Prevention & Security Holds

For customer safety and fraud protection, orders may be:

  • Delayed

  • Held for review

  • Canceled

We may require:

  • Government ID

  • Credit card verification

  • Proof of billing ownership

Fraudulent activity will be reported.

🔟 Tracking Information

  • Tracking will be emailed once shipped

  • Tracking updates are controlled by the carrier and may take 24–48 hours to appear

1️⃣1️⃣ Order Cancellations

  • Orders cannot be canceled once shipped

  • Precious metals/products are typically Final Sale

  • See Refund Policy for more details

1️⃣2️⃣ California Compliance Notice

This policy complies with California requirements for:

  • Clear disclosure of shipping expectations

  • Clear explanation of risk transfer

  • Notice of signature + insurance conditions

Nothing in this policy waives non-waivable California consumer protections.

1️⃣3️⃣ Contact Us

For shipping questions, contact us:

Gianna’s Precious Metals
640 S Broadway, Suite 2
Los Angeles, CA 90014
📧 Email: sales@giannaspreciousmetals.com
📞 Phone: (323.318.0184)